Most orders need 1 to 2 working days for processing, except during peak seasons. Delivery time then depends on your region and the shipping method available at checkout.

These are estimates, not delivery guarantees. If your tracking has not updated for several working days, email support@eztattooing.com with your order number.

Log in to your account or check the tracking email sent after shipment. EZ Tattoo Supply order status usually moves through three stages:

• Pending: payment has not cleared yet. The order cannot move forward until payment is completed.
• Processing: payment is complete and the order is being prepared. Changes may still be possible if the package has not shipped.
• Completed: the order has shipped or is ready for delivery. Changes are usually no longer possible.

If the order is still processing, contact support as soon as possible. Include the order number and the exact change you need. If the order has already been completed or shipped, it usually cannot be canceled or changed.

Shipping cost is shown during checkout and depends on destination, product size, product weight, and shipping method. Orders over 249 USD may qualify for free shipping when the offer is available in your region.

No. EZ Tattoo Supply cannot ship to P.O. boxes. Use a complete street address where the carrier can deliver and contact you if needed.

Contact the courier immediately and email support with your order number. If the address entered at checkout matches the shipping label, the customer is responsible for working with the courier to forward or recover the package.

Yes. Warranty coverage depends on the part. Keep your proof of purchase because it is required for warranty support.

Email support before sending anything back. Include your order number, purchase email, product name, clear photos, and a short video showing the problem. After the issue is reviewed, support will provide the next step and return address if a return or repair is needed.

If you find a defect in new tattoo equipment, contact support within 7 days of purchase. A clear video is usually required so the team can confirm the issue before giving return instructions.

Warranty coverage can be void if the device is damaged through negligence, misuse, unauthorized opening, or unauthorized repair. Do not open or repair the machine yourself before contacting support.

Replacement parts may receive a new 6-month warranty. Wearing parts are not included. Support can confirm the exact coverage for your repair case.

Yes. If you bought from an authorized dealer, the dealer can help you start the return or repair process. If that is not possible, contact EZ Tattoo Supply directly with your proof of purchase.

Many machines are repaired by EZTATTOOING in mainland China. Use the repair request page or support email first so the team can confirm whether your device should be shipped there.

Repair address listed by EZ: 4/F Building 7 (7 Dong), No.289 Fahua North Road, Jinyi New District, Jinhua 321036, Zhejiang, China.

For out-of-warranty cases in Europe, the listed repair service contact is info@tattooservice.eu and WhatsApp +48 690 130 123. Include product details, proof of purchase, and a short video of the issue.

Email is needed for repair updates and follow-up questions. A phone number can help if the courier has delivery trouble or if the repair team needs to clarify something quickly. EZ usually tries email first.

Submit complete information the first time: order number, proof of purchase, serial number if available, product name, detailed problem description, and a clear video. Use reliable tracked shipping if support asks you to send the device in.

Reply to your existing repair email thread first. If you do not have a thread, email support@eztattooing.com with your order number and repair request details. If your case was already assigned to sales@eztattooing.com, continue there so the history stays in one place.

There is no single correct voltage for every artist. Voltage depends on technique, stroke, needle grouping, cartridge resistance, hand speed, and the surface you are working on. As a practical starting range, many EZ machines are tested around 5 to 9 volts, then adjusted by feel and result.

Use lower voltage when the machine is hitting too hard for fine work or the skin/practice surface is getting overworked. Increase carefully when the machine feels weak, lines are not consistent, or larger groupings need more drive. Always test on practice skin before changing your setup on skin.

Use a clean, stable, high-quality power supply or compatible EZ power product. A stable current helps machine performance and can support longer machine life. Avoid low-quality power supplies that fluctuate under load.

• Confirm the battery or power supply is charged and connected correctly.
• Try a different cartridge to rule out cartridge resistance or membrane issues.
• Check that needle depth is not set too far out for the task.
• Adjust voltage gradually while testing on practice skin.
• If the problem continues, record a video and contact support.

No. Opening or repairing the machine yourself can void warranty coverage. Contact support first, even if the issue seems simple.

The best option is to order through the EZ Tattoo Supply website or through an authorized distributor. Ordering through official channels makes warranty support, proof of purchase, and repair handling easier.

Start with the workflow, not only the specs. For fine line work, prioritize control, stable needle movement, and a setup you can run softly. For lining and packing, consider stroke, drive, voltage range, hand speed, and the needle groupings you usually use. For travel, guest spots, or a cleaner station, compare wireless battery life and machine weight.

Browse tattoo machines, wireless tattoo machines, or adjustable stroke machines.

Match the cartridge to the task. RL is commonly used for lines and details. RS can be used for small shading or thicker marks. M1 and curved magnum configurations are common for soft shading, blending, and color packing. Diameter, taper, needle count, machine stroke, voltage, and hand speed all affect the result.

Browse cartridge needles or V-Select Gold cartridge needles.

A beginner setup should focus on controlled practice: a compatible machine, cartridge needles, practice skin, power or battery setup, grips or covers, stencil supplies, and hygiene basics. Do not skip practice skin testing, and do not treat product choice as a replacement for training, sanitation, and supervised learning.

Browse tattoo kits, practice skin, and tattoo stencil products.

Email support before ordering. Include your current machine or power setup, the cartridge type you use, the style of work you do, and the product you are considering. The more specific your setup details are, the more useful the answer will be.